Pocket Coach – Terms and Conditions of Use
Last updated: 08/08/2025

Welcome to Pocket Coach by Marniie Coaching. These Terms and Conditions ("Terms") outline the rules and expectations for using this service. By purchasing and using Pocket Coach, you agree to the following:

1. Service Overview

Pocket Coach is a digital coaching support service delivered via WhatsApp. It provides access to voice and/or text-based support from Briana Kennedy (trading as Marniie Coaching) for the duration of your subscription.

  • Clients may send WhatsApp messages 24/7

  • One response will be sent per day, Monday to Friday, at or around 3:00pm AEST

  • Messages must be no longer than 4 minutes per voice note

  • Support is non-clinical and non-emergency in nature

2. WhatsApp Usage

Pocket Coach operates through WhatsApp Business, a third-party messaging platform owned by Meta (formerly Facebook). By participating in this service, you agree to communicate via WhatsApp under the terms of its use.

Please note:

You are responsible for ensuring that your device and account meet WhatsApp’s requirements and for keeping your messages private on your own device.

3. Coaching Terms

  • This is an asynchronous coaching service (voice/text, not real-time)

  • It is not therapy, counselling, or crisis support

  • All coaching responses are based on the information you provide and do not constitute professional, legal, medical, or financial advice

You agree:

  • Not to send inappropriate, abusive, or offensive content

  • To respect the agreed service hours and response time

  • To understand that results may vary, and success depends on your own participation and follow-through

4. Payment & Subscription

  • The Pocket Coach service is billed at AUD $49 per month

  • Payments are processed securely via Stripe

  • Payment is required in advance for access to the service

  • The subscription renews monthly until cancelled It is your responsibility to cancel if you no longer wish to use this service.

  • You may cancel at any time. Your access will remain until the end of the paid period; no pro-rata refunds are given.

5. Cancellations, & Refunds

  • You may cancel anytime via your Log in to your customer account.

Click Account, then click Digital products or Subscriptions.

Click the digital product you want to cancel.

If you have remaining payments, click Go manage subscription. Otherwise, move to the next step.

Click Cancel subscription, then click Cancel subscription again to confirm.
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  • Refunds are not offered for change of mind or partial usage. Exceptional circumstances may be considered at the discretion of Marniie Coaching.

6. Privacy & Confidentiality

  • Your messages and information are treated as confidential and will not be shared outside of the coaching relationship, unless legally required

  • By using WhatsApp, you also accept their data storage and privacy practices

  • Marniie Coaching does not record or store voice notes outside the WhatsApp chat

7. Liability Disclaimer

You agree to use this service at your own risk. Marniie Coaching is not liable for any decisions you make or actions you take based on coaching advice. This service is not suitable for those requiring clinical mental health support or in crisis.

If you are in crisis, please contact Lifeline Australia at 13 11 14 or your local emergency service.

8. Changes to Terms

These Terms may be updated from time to time. Clients will be notified of material changes via email or WhatsApp.

9. Contact

If you have any questions about these Terms or your Pocket Coach subscription, please contact:

Briana Kennedy – Marniie Coaching
Email: briana@marniie.com.au
ABN: 65 811 743 296
Location: Tasmania, Australia